Senior Technical Writer/Instructor/Editor

Thomas Albert, Ph.D.

talbert747NOSPAM@gmail.com (remove NOSPAM from this email address)
http://www.WORDesign.com
cell phone: (925) 209-5505

PO Box 12246, Berkeley, CA  94712-3246

Objective
Challenging position in Software Developer Documentation for an Information Technology Leader

Qualifications
15 Years Experience in Technical Communication/Editing/Software Developer Documentation;  Web Help, online Help, User Guides in paper; Instructional Design; Usability Testing; User Interface Feedback

Work Experience
Advisory Technical Writer
Accelrys Software Inc. (MDL Information Systems of San Leandro became Elsevier MDL, then Symyx Technologies, San Ramon, CA, then Accelrys Software Inc.)
4/00 to Present

Write Application Programming Interface (API) documentation and sample code for Java, C#, and a JavaScript-like language (Cheshire)
Facilitate the revamping of information architecture and accessibility, including HTML jumps in sample code
Participate in usability studies of online user assistance for a programmer audience
Contribute to Agile Development Team efforts at daily scrums and by using tools such as JIRA and Rally
Convert FrameMaker documentation sets to web help using Quadralay WebWorks Professional ePublisher
Provide user feedback and quality assurance feedback for graphical user interfaces and application programming interfaces 
Maintain documentation source control (ClearCase, Perforce)

Create screen captures using HyperSnap, edit layers graphics in PaintShop Pro

Consultant
NexPrise, Santa Clara, CA
3/00 to 4/00

Edited technical documentation and courseware for a web-based project management system

Consultant
LinuxOne, Mountain View, CA
3/00 to 4/00
Edited a Linux manual
Provided project management for localization/translation into German

Staff Technical Writer
Rational Software, Cupertino, CA
2/99 to 3/00

Reorganized and updated Application Programming Interface (API) documentation
Updated the Installation manual for a customizable database application (Windows 2000/Windows NT)
Edited technical documentation and courseware
Contributed to network-based administration documentation

Edited and contributed to Windows Help for a Change Request Management module
Researched and authored guidelines for Localization (translation-readiness)
Contributed to information architecture planning
Converted a documentation set from FrameMaker to HTML using Quadralay WebWorks Publisher 2000

Senior Technical Communicator
7/98 to 2/99
Digiray Corporation, San Ramon, CA
Developed corporate web site on digital (filmless) radiography system
Wrote technical marketing materials, system design documents, and grant proposals
Demonstrated computerized systems and delivered scientific presentations
Provided user interface feedback and project management for web-based Java applet: http://www.digiray.com/enhance

Senior Technical Writer
1/98 to 7/98
Hyperion Software, Foster City, CA
Designed and authored context-sensitive Windows Help for a visual scripting tool for a budgeting application

Mentored peers in the use of RoboHelp
Provided user interface design input

Senior Technical Writer
11/97 to 1/98

Ericsson Fiber Access, Menlo Park, CA
Telephony network management software

Senior Technical Writer
2/97 to 11/97
Cemax-Icon, a Kodak Medical Imaging Company, Fremont, CA
Designed and authored Windows 95 Help for medical image viewing application
Updated Archive Manager Service Manual for hospital-wide, RAID-to-tape hierarchical medical image database

  management system and authored sections on workflow and configuration
Revised, expanded, and improved information accessibility for User Guides and Administrator Manuals about products

  for teleradiology (image transfer via dial-up networking)
Provided editorial feedback for courseware

Technical Writer
6/94 to 2/97
Oracle Corporation, Redwood Shores, CA
Designed and drafted Replication Manager online Help
Updated Oracle7 Server Replication paper manual
Managed documentation project for the  first Personal Oracle User's Guide for OS/2 and inaugurated the inclusion of

  Answers to Frequently Asked Questions (FAQ)
Consolidated Oracle Network Products into a single manual
Updated Oracle Precompiler Installation and User's guides for desktop platforms
Provided user interface feedback for SQL*Net Easy Configure

Provided editorial feedback for the first edition of Oracle Enterprise Manager User's Guide

Technical Communicator
7/91 to 6/94
Digiray Corporation, San Ramon, CA
Authored and published technical articles
Demonstrated products and delivered presentations to audiences of engineers
Wrote grant proposals and won two Small Business Innovation Research Grants for $1 million

Assistant Professor of English and Written Composition
7/90 to 6/91
Erie County Community College, Buffalo, NY

Taught the principles and practice of organizing written information
Corrected and edited written documents

Education
Certificate in Computer Information Systems (awarded "with Distinction")
July 1999
University of California at Berkeley Extension

UCSC Extension Classes

Additional UC Berkeley Extension Class

Ph.D.    English
1989
State University of New York at Buffalo

B.A.    Political Science (with High Honors)
1978
University of California at Berkeley

Additional Achievements