Objective
Challenging position in Software Developer Documentation
for an Information Technology
Leader
Qualifications
15 Years
Experience in Technical Communication/Editing/Software Developer
Documentation; Web Help, online Help, User Guides in paper;
Instructional Design; Usability Testing; User Interface Feedback
Technical
Knowledge: Computer programming including Java
programming and object-oriented concepts, Perl scripting, Visual Basic
applications; project management including MS Project; Oracle
application development tools and SQL; system analysis and design
methods; UNIX usage (Solaris/Linux); basic system administration;
ongoing study of C# and .NET
Help
Authoring: RoboHelp Office, Sandcastle for API Reference
Paper
Documentation: FrameMaker, Word, Excel, PowerPoint
Information
Engineering: Documentation design, authoring, editing,
and indexing for information accessibility; concise explanations of
concepts, procedures, and reference material including application
programming interface (API) documentation; taught Information
Architecture
Web Design:
FrontPage and HTML, including web-based Help systems and animated gifs;
WebWorks Publisher conversions
User
Interface Design and Feedback: Visual Basic prototyping
and constructive critique
Editing:
Extensive experience in providing editorial feedback to technical
writers, students of technical communication, and students of written
composition; Ph.D. in English; familiar with industry standards and
style guides (Microsoft, Sun)
Classroom
Technical Communication:
U.C. Berkeley Extension Instructor for First Course
in Java (14 semesters)
Additional
Software Tools: ClearCase, Perforce, wiki, PaintShop,
IXGen for FrameMaker, link checker
Work Experience
Advisory
Technical Writer Accelrys Software Inc.
(MDL Information Systems of San Leandro became Elsevier MDL, then Symyx
Technologies, San Ramon, CA, then Accelrys Software Inc.)
4/00 to Present
· Write Application Programming Interface
(API) documentation and sample
code for Java, C#, and a JavaScript-like language (Cheshire)
· Facilitate the revamping of information
architecture and accessibility,
including HTML jumps in sample code
· Participate in usability studies of online
user assistance for a
programmer audience
· Contribute to Agile Development Team efforts at daily scrums and by using tools such as JIRA and Rally
· Convert FrameMaker documentation sets to
web help using Quadralay
WebWorks Professional ePublisher
· Provide user feedback and quality assurance
feedback for graphical user interfaces and application programming
interfaces
· Maintain documentation source control (ClearCase, Perforce)
· Create screen captures using HyperSnap, edit
layers graphics in PaintShop Pro
Consultant NexPrise,
Santa Clara, CA
3/00 to 4/00
· Edited technical documentation and
courseware for a web-based project
management system
Consultant LinuxOne,
Mountain View, CA
3/00 to 4/00
· Edited a Linux manual
· Provided project management for
localization/translation into
German
Staff Technical Writer Rational
Software, Cupertino, CA
2/99 to 3/00
· Reorganized and updated Application
Programming Interface (API)
documentation
· Updated the Installation manual for a
customizable database application
(Windows 2000/Windows NT)
· Edited technical documentation and
courseware
· Contributed to network-based administration documentation
· Edited and contributed to Windows Help for
a Change Request Management
module
· Researched and authored guidelines for
Localization
(translation-readiness)
· Contributed to information architecture
planning
· Converted a documentation set from
FrameMaker to HTML using Quadralay
WebWorks Publisher 2000
Senior Technical Communicator
7/98 to 2/99 Digiray
Corporation, San Ramon, CA
· Developed corporate web site on digital (filmless) radiography system
· Wrote technical marketing materials, system design documents, and
grant proposals
· Demonstrated computerized systems and delivered scientific
presentations
· Provided user interface feedback and project management for web-based
Java applet: http://www.digiray.com/enhance
Senior
Technical Writer 1/98 to 7/98 Hyperion Software, Foster City, CA
· Designed and authored context-sensitive Windows Help for a visual
scripting tool for a
budgeting application
· Mentored peers in the use of RoboHelp
· Provided user interface design input
Senior
Technical Writer
11/97 to 1/98 Ericsson Fiber Access, Menlo Park,
CA
· Telephony network management software
Senior
Technical Writer
2/97 to 11/97 Cemax-Icon,
a Kodak Medical Imaging Company, Fremont, CA
· Designed and authored Windows 95 Help for medical image viewing
application
· Updated Archive Manager Service Manual for hospital-wide,
RAID-to-tape hierarchical
medical image database
management system and authored
sections on workflow and configuration
· Revised, expanded, and improved information accessibility for User
Guides and
Administrator Manuals about products
for teleradiology (image transfer
via dial-up networking)
· Provided editorial feedback for courseware
Technical
Writer
6/94 to 2/97 Oracle
Corporation, Redwood Shores, CA
· Designed and drafted Replication Manager online Help
· Updated Oracle7 Server Replication paper manual
· Managed documentation project for the first Personal Oracle
User's Guide for OS/2
and inaugurated the inclusion of
Answers to Frequently Asked
Questions (FAQ)
· Consolidated Oracle Network Products into a single manual
· Updated Oracle Precompiler Installation and User's guides for desktop
platforms
· Provided user interface feedback for SQL*Net Easy Configure
· Provided editorial feedback for the first
edition of Oracle Enterprise
Manager User's Guide
Technical
Communicator
7/91 to 6/94 Digiray
Corporation, San Ramon, CA
· Authored and published technical articles
· Demonstrated products and delivered presentations to audiences of
engineers
· Wrote grant proposals and won two Small Business Innovation Research
Grants for $1
million
Assistant
Professor of English and Written
Composition
7/90 to 6/91 Erie County
Community College, Buffalo, NY · Taught the principles and
practice of organizing written information
· Corrected and edited written documents
Co-instructor for 2 classes of First Course in
Java - Summer 2001 (EDP 305805) and Spring 2002 (EDP 333930)
Instructor
of Technical Communication (6th terms) for University of
California at Berkeley Extension; instructor of Information
Architecture at San Jose State University Professional Development
(Fall, 2000)
Co-author
of a paper on a Java tool for visualization in pharmaceutical data
mining that was presented to the American Chemical Society (April 2001)
Leader in the Society of Technical Communication
(numerous awards including the 1999 Distinguished Chapter Service
Award, speaker for career night, online Help judge (2000, 1998),
assistant newsletter editor, frequent author of newsletter articles,
chapter database manager, Senior Member since July 1999, co-presenter on operating
systems)
Fluent in
speaking, reading, and writing French and German; able to speak and read Spanish, Italian and
Portuguese